FAQ's

Are you registered to attend Benevity’s Goodness Matters conference? If so, look out for our emails leading up to the conference. You’ll receive a list with your corporate purpose matches, everything you need to know to log in to the platform, and daily event communications.

*Benevity clients will be able to access a copy of these emails on the B-Hive as well.

Here is some additional info that will
help you prepare for Goodness Matters

Event Access

The conference virtual platform is now open!

  1. Log in with the same email you used to register
    • You’ll receive a verification code via email and/or text message
    • Take a look at all of the breakout sessions and start creating your personalized schedule
  2. Update your profile with a picture and bio. Don’t forget to make your profile visible so you can connect with everyone at the conference! Don’t worry, as long as you’ve marked yourself visible, everyone will be able to see you, even if you can’t see yourself.
  3. Build out your schedule for the week by adding your sessions to your personalized agenda.

I didn’t receive an email to access the virtual platform.

First, make sure you are registered for the event. If you are registered, you can access the event via the Log In Now button.

I did not receive a verification code. How do I join the event?  

First, make sure you are registered for the event. Once you request a verification code, we’ll send it via email and/or text, so be sure to check both. This process usually takes less than 30 seconds. If you still haven’t received your verification code, try clicking the Didn't receive a code? Try again link on the Attendee Hub login page.

Here are a few handy tips if you are experiencing issues receiving your verification code:

  1. Check your junk mail for the email.
  2. Please try adding hello@benevity.com and goodnessmatters@benevity.com to your address books.
  3. Navigate to the Goodness Matters Registration Page to update your registration with your mobile phone number. Reason: The verification code to enter the conference will be sent to both your email AND mobile phone. This way you can receive the code via text. To update your registration, click on “Already Registered?” on the top right of the page. It will then ask for your email and confirmation number. Follow the instructions to update your personal information.
  4. If you still don't receive your verification code, please email goodnessmatters@benevity.com and we can send your code to you.

Why did I get logged out?

For privacy reasons, your login expires after 24 hours. You will need to request a new verification code once expired. Check out the above FAQ if you are having issues receiving a new verification code. If for any reason you are having difficulty logging back in, please email us at goodnessmatters@benevity.com.

How do I ensure the best video experience?

Just like any live stream, there are things you can do to ensure the best viewing experience. First, make sure you have a strong internet connection. It also helps to close all non-essential tabs in your browser. If you do experience buffering or your video freezes, try reloading the session page, and clearing your cache. If that doesn’t work feel free to email us at goodnessmatters@benevity.com to help troubleshoot.

Virtual Experience

What browser should I use during Goodness Matters?

We recommend using one of the following browsers:

We do not recommend using Internet Explorer, as functionality will be limited.

Do I need Zoom in order to participate in the conference?

Some sessions are collaborative, which means participants will be able to share their mic and video (if desired). When you join these sessions, a separate browser window will pop open in Zoom. There is no need to sign into a Zoom account in order to view these sessions.

Is there a mobile app for the event?

No, there is no mobile app for this event. Everything you will need to experience the conference will be available on your desktop. But, Goodness Matters is mobile friendly — join on your phone or tablet if it's more convenient for you.

I want to watch a session again or watch a session I missed. Will sessions be available on demand?

Please allow for up to 2 hours after the session is scheduled to end for the video to be available for on-demand playback. On-demand sessions will be accessible on the virtual platform until March 31, 2021.

Can I join the live broadcast late? Can I leave and come back?

Yes, you can tune in to the live broadcast at any time. You won’t be able to rewind anything during the conference, but don’t forget, our live broadcast is being recorded and will be available on-demand until March 31, 2021.

Agenda

What is the standard time zone for Goodness Matters Virtual?

All times listed for the event are in Eastern Standard Time (EST).

How do I register for sessions I want to attend?

You will receive an email once the virtual platform is live, a few days before the conference. As a means to help you plan out your conference experience, you can add sessions from the Session tab which will then be viewable under My Schedule. You can add and remove sessions from My Schedule to build the perfect personalized event experience. From each session listing, you can also choose to add each session selection to your personal work calendar to ensure you don’t miss anything. 

How do I join a session?

Sessions will open 5 minutes prior to their start time.  The Join Session button will appear at that time.

Will sessions be recorded and available after the event?

Yes. Sessions will be available for on-demand viewing until March 31, 2021, to those who purchased a pass.

I purchased an All-Access Pass, when can I pick my Workshop?

You will receive an email once the virtual platform is live. You will be able to pick your workshop at that time.

Do sessions have a capacity?

The only sessions that have a capacity are the Workshops on March 5. If you are interested in attending a Workshop, please purchase an All-Access pass.

Networking

Will I have an opportunity to meet one-on-one with other attendees?

Yes, we encourage it! There are two options to network, either through the Goodness Matters by Benevity Slack workspace or by booking a meeting with another attendee through the virtual platform.

When can I request meetings with other attendees?

You will receive an email once the virtual platform is live. You will be able to book appointments once inside the virtual platform.

How will we connect?

You will receive a calendar invite for your appointment, and a Zoom URL will be provided in the description of the invite. When you open your invite at the time of your appointment, you'll click that link and immediately will enter your virtual meeting room.

Will I have an opportunity to meet one-on-one with a Benevity Techspert*?

Yes! Attendees can schedule to meet 1:1 with a Benevity Techspert from within the virtual platform. You can also meet with a Techspert live during the Product Demos times listed on the agenda:

March 3: 11:00 a.m. – 12:00 p.m., 2:30 – 3:30 p.m.

March 4: 11:00 a.m. – 12:00 p.m., 2:10 – 3 p.m., 4:45 – 5:45 p.m.

*Techsperts can be found at the Demo Station and are available during the conference to answer any tech or product questions you may have.

Demo Stations

Demo Station hours
Demo Stations will have live product demos during these times.  

March 3: 11:00 a.m. – 12:00 p.m., 2:30 – 3:30 p.m.

March 4: 11:00 a.m. – 12:00 p.m., 2:10 – 3 p.m., 4:45 – 5:45 p.m.

If you would like to meet with a Techspert outside of these live demo hours, please book a 1:1 appointment with a Techspert at the corresponding Demo Station you have questions about. Don’t miss out on this once-a-year opportunity to speak with the Benevity-ites who live and breathe these products!

Which Benevity products will be showcased?  
There are 8 dedicated Demo Stations focused on: Peer Matching, the Benevity App, Missions, Benevity Grants, Versaic by Benevity, Grassroots Engagement in Spark, Spark Content Creation 101 and Spark Content Creation 102: Volunteering.

Check out these products by browsing the Demo Station tab in the virtual platform. Each Station has a short product recording at the top of the page and additional resources.

What should I expect when I join a live Product Demo?
When you join a live Product Demo, you’ll enter a Zoom meeting with Benevity Techsperts who are knowledgeable in that specific product. Think about the setup like you’re at a conference walking past the Demo Stations. There may be some Stations that don’t have any attendees and there may be some that have people surrounding it. Hop into the live demo and be the first one there to ask your questions to a Techspert or join other attendees and listen to their conversations. Either way, you’re bound to learn something! Alternatively, you can also ask questions via the Zoom chat function.

Do I need my video or mic on?
You are not required to have your video or mic on to participate. Settings can be adjusted any time.  

I’m not allowed to use Zoom. Can I still join a Product Demo?
Unfortunately, no. This is a Zoom-enabled activity and will require Zoom to participate.

After the conference

You will be able to log in to the virtual platform to watch sessions and download slides until March 31, 2021.

After reading all of these FAQs, you still have questions, please reach out to the Goodness Matters Maestros at goodnessmatters@benevity.com

Other

Will photos be taken during the conference?

Yes – please be aware that, due to the nature of the Event, there will be photographs and recordings taken throughout the event. By attending the event, you're indicating your consent to the possible use of your image and/or voice in any of Benevity's future programs and/or promotional activities, including without limitation via the Internet or in a public setting, and you grant permission for such use without payment or other consideration. By attending the event, you release any person or organization, including without limitation Benevity, Inc., from any and all claims, damages and liabilities that arise out of such use of your image and/or voice.

Non-Solicitation Policy

In order to provide a positive and distraction-free experience for all of our attendees, we do not allow solicitation of any kind of our attendees during Benevity’s Goodness Matters conference by any attendees, including without limitation recruitment, marketing and promotions, distribution of materials, soliciting business or donations, or requests of grant funding. Any attendee found to be in violation of this non-solicitation policy may be expelled from the Event without a refund of any fees paid.

In addition, we expect that attendees will not make solicitations after the conference unless an attendee specifically invites future contact. Accordingly, we request that all attendees refrain from using attendee lists or other similar information for solicitation purposes without the express consent of an attendee.

Code of Conduct

We want your Benevity Goodness Matters virtual experience to be amazing. To keep things safe, inclusive, and fun, here are our expectations for all attendees, speakers, partners and Benevity-ites.

We are committed to creating a safe environment that is inclusive and free from discrimination, regardless of race, religion, color, national origin, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or any other protected categories under applicable law.

**Please alert our event team of anyone who is not following this policy by emailing goodnessmatters@benevity.com

All participants at Benevity’s Goodness Matters conference (the “Event”) must abide by the following:

Acceptable Behaviors:

  • Be considerate of those around you.
  • Be respectful of others and their viewpoints that may be different from your own.
  • Be collaborative with others.
  • Be mindful of your words and actions.

Unacceptable behaviors include, but are not limited to:

  • Offensive or unwanted behavior or language.
  • Discriminatory behavior or treatment based on a person’s race, religion, color, national origin, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or any other similar categories.
  • Displaying sexual images or using sexual language, including in presentations and slide decks.
  • Wearing attire that includes harmful or offensive language or imagery that is not appropriate for a professional setting.
  • Intimidation or bullying, including without limitation online, by video, in writing and/or in-person.
  • Sharing your event registration or making event content available to any other person(s), including without limitation a Benevity competitor or anyone not authorized by Benevity to attend the Event.
  • Possession of a weapon or anything that could be construed as a weapon on video during the Event.
  • Possession or mention of illegal substances on video during the Event.
  • Any other illegal, unacceptable or unprofessional activity.

Consequences of unacceptable behavior

Unacceptable behavior will not be tolerated and could result in debarment from current, and/or any future Benevity events. If a participant is found or reasonably believed to be engaging in unacceptable behavior, Benevity may take any action they deem appropriate, up to and including expulsion from the event without warning or refund. If appropriate, local law enforcement may be notified.